Shipping policy

# Shipping Policy

Welcome to EaseCook! We are committed to delivering your orders safely and on time across India.

## Order Processing

* Orders are usually processed within 24–48 hours after confirmation.

* Orders placed on Sundays or public holidays may be processed on the next working day.

## Shipping Time

Estimated delivery time:

* Metro Cities: 3–5 business days

* Other Cities & Towns: 5–8 business days

* Remote Areas: 7–10 business days

Delivery times may vary during festivals, sales, or due to courier delays.

## Shipping Charges

* Free Shipping may be available on selected products or offers.

* Standard shipping charges (if applicable) will be shown during checkout.

## Cash on Delivery (COD)

We offer Cash on Delivery on eligible orders across most locations in India.

Please ensure that:

* someone is available to receive the order

* the contact number provided is correct and active

## Order Tracking

Once your order is shipped, you will receive:

* a tracking link

* shipment details via SMS or email

You can use the tracking information to check your delivery status anytime.

## Delayed or Failed Deliveries

Sometimes deliveries may get delayed due to:

* weather conditions

* courier partner issues

* incorrect address details

* high order volume

If your order is significantly delayed, please contact our support team for assistance.

## Incorrect Address

Customers are responsible for providing the correct shipping address.

EaseCook is not responsible for orders delayed or lost due to incorrect address details provided during checkout.

## Damaged Package

If your package arrives damaged:

* please record an unboxing video

* contact us within 24 hours of delivery

This helps us resolve issues faster.

## Contact Support

For shipping-related questions, please contact us through our website support page or

 email us at: GenzAccessiories2026@gmail.com